Unsatisfied Using Xoom Money Transfer!
by Merli David
It was great sending money through Xoom money transfer during my first 2 transactions! I even recommended it to 2 of my friends to send money using xoom. It only took 2-3 minutes and money was ready for pick up in the Philippines.
After that... It was a pain using Xoom. Money is debited from my bank account the same date I send it online, but it takes 5-7 days for them to confirm that it is ready and available for pick up. It is not convenient especially when the people in the Philippines need the money badly.
I suggest you better use Western Union
. It is more expensive but very reliable. Once you have the receipt, it is ready for pick up in the Philippines.
Merli DavidDom's reply:
Xoom money transfer in 2-3 minutes is really fast! This is good for first time customers who need to send money to the Philippines in a hurry. For the 5-7 day delay, did you call Xoom customer service? Calling Xoom after 10-20 minutes without the confirmation would let Xoom know about the problem right away. Of course this is not always possible if you have many things on your hands.
I forwarded your email to Fausto Gortaire, Xoom's contact for affiliate marketing, and asked for his comment on this. I received the following reply from David Webel, Xoom's director for online marketing, since Fausto was out of office:
I’ll reach out to our customer service department and get you an answer.
Unfortunately I can't comment to you on the details of a specific customer's case, but I’m sure our customer service team can help your readers understand how our service works and that over 95% of our cash pickup transactions are available in minutes.
Speed of delivery is dependent upon lots of factors as you can imagine and a wait of 5-7 days is unusual.
Three days later Fausto sent the following:
95% of our transfers occur in minutes. There are many reasons why someone will experience a delay. We will look into this.
I’ll post their follow up replies once I receive them.
Thank you for sharing this, Merli. Please feel free to make comments.
I encourage others who have sent money to the Philippines through Xoom to also share their experiences.